Acebiz is a UK-based e-commerce company. We works with various partners and help them grow their businesses by providing back-end services. Lyselia is one of our partners and therefore, is rightful to use our customer support and fulfillment services.
We process the orders 24 hours after order placing so that we can ensure your item(s) get to you as fast as possible. Therefore, any changes to your order (size, colour, shipping details etc) must be submitted within 12 hours from purchasing time of the same day.
We can NOT be liable for orders where the customer has entered the wrong shipping address during checkout. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges (if any).
Therefore, please double check your order receipt to ensure the address you entered during checkout is correct. As you can hopefully understand, we can't resend returned items for which the customer entered an incorrect shipping address. After the item is fulfilled, please contact to the shipping carrier to reroute the delivery line.
USPS Hotline: +1 800 222 1811
You can Contact Us for more info about your orders.
Please be advised that there are factors that may affect the delivery time frame such as, but not limited to, extreme weather conditions, customs clearance, human error, large volumes of order, peak season, customizations to the product that are needed, or holiday seasons. Rest assured, our team will work hard to always ensure your Order gets to you ASAP. Besides, we encourage our customers to allow ample time for delivery as well as unplanned delays.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please Contact Us
For some shipping companies, it might takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please Contact Us asap
Your order might not go through. If you do not have a receipt for your order it is because we did not receive an order from you or a payment.
If you’re sure that you have made your order, please check if you accidentally entered your email information incorrectly, as order confirmation is sent automatically upon payment. If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
Alternatively, if you are certain that you enter your email address correctly but never received it, it could be because it went into your SPAM folder.
If it’s been 30 days from your shipping confirmation email, we offer partial/ full refund or full replacement depends on how the delivery has been processed by USPS. Please contact us ASAP and we will look further into your order immediately.
There's a few examples for why orders may take longer to arrive to your shipping address:
- An incorrect shipping address was entered when the order was originally placed.
- There was an issue with customs which has caused a slight delay.
If you haven't received your item(s), please contact the nearest local post office or call +1 800 222 1811 for clarification on your package.
If your parcel has been stolen, please check the camera(s) around (if any) and contact the police ASAP.
Please note that after completing your payment, your order can only be cancelled from our side, so please reach us if you have any questions.
The arrival date is defined by the day your order status is updated to "Delivered" on the tracking site.
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Contact us here for more information.
Please be informed that you have to pay the return shipping fee.
Please drop us a message so we can investigate your case as quickly as possible.
In case you cannot return the item, proofs of the faulty item, including videos or pictures, have to be sent along with the proof of purchase. You will have 15 days to provide proofs for us. After 15 days, your dispute will no longer be valid.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Please note that sometimes packages are delayed or rerouted because of unusual circumstances. If you weren't home when we tried to deliver your package, you can use the tracking barcode number on the paper slip your carrier left to schedule a redelivery.